Frequently Asked Questions

Everything you need to know about shopping with Sezo Official.

What is the standard shipping time for orders?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take between 7-14 business days depending on your location.

How can I track my order status?

Once your order has been dispatched, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking portal.

What is your return and exchange policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate an exchange or refund.

How do I ensure I choose the correct size?

Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.

What payment methods do you accept?

Sezo Official accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Are your materials sustainably sourced?

We are committed to ethical fashion. We prioritize high-quality, durable fabrics and work closely with manufacturers who follow fair labor practices and environmental standards.